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Warranty Policy | WESTSHADE

CUSTOMER SERVICE
WARRANTY
If you have a warranty claim against the manufacturer's fault for reasons other than those listed above, please contact our Customer Service Department at support@westshade.com. Customers who are in need of a replacement must take photos of the damaged items. We suggest customers not assemble the canopy if it is already damaged. All products must be returned un-assembled.
  • Canopy Tent

  • Frame - Y5 Commercial Lite Steel

    1 Year

  • Frame - Y6 Commercial Pro Aluminum

    5 Years

  • Frame - Y7 Heavy duty aluminum

    10 Years

  • Roof

    1 Year

  • Roof - Dye Sublimation

    1 Year

  • Roof - UV Printing

    2 Years

  • Umbrella

  • Frame - Aluminum/Fiberglass

    3 Years

  • Roof - SDP Fabric

    2 Years

  • Roof - AGORA Fabric

    5 Years

  • Roof - UV Printing

    2 Years

  • Frame & Roof - Catalina

    5 Years

  • Table Cover

  • Table Cover

    1 Year

  • Display signs

  • Flag

    1 Year

  • Banner

    No warranty

  • Accessories

  • Accessories

    3 Months