Warranty Policy | WESTSHADE

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CUSTOMER SERVICE

WARRANTY

Warranty Information

Our products come with all default configurations under the manufacturer's warranty. These warranties cover the performance of the product when properly used and cared for. Warranty for defects in materials or production does not cover damage and/or damage caused by weather (wind, rain, snow, hail, etc.), improper handling (forced handling, transport stacking, wet storage, etc.) or accidents (falling tents, falling objects, vehicle collisions, etc. ) caused by the failure. Damage from these events may be covered by your home or business insurance policy.

If you have a warranty claim against the manufacturer's fault for reasons other than those listed above, please contact our Customer Service Department at support@westshade.com. Customers who are in need of a replacement must take photos of the damaged items. We suggest customers not assemble the canopy if it is already damaged. All products must be returned un-assembled.

Important

Your canopy tent comes with 8 steel pins and 4 tie down ropes. These MUST always be attached. When using on hard surfaces, weight plates or water weights MUST be used. Weight plates and water weights are accessories and need to be purchased additionally.

All roof tensioning straps must be attached and tensioned. These suppression methods will maximize safety, but due to the unpredictable weather, they will not prevent damage.

Please refer to the provided "Set-Up" instructions, or our provided setup video if you lose or cannot find it: https://www.youtube.com/watch?v=YGX1N5997iY

Warranty Timeline Coverage

Canopy Tent

Frame - Y5 Commercial Lite Steel

1 Year

Frame - Y6 Commercial Pro Aluminum

5 Years

Frame - Y7 Heavy duty aluminum

10 Years

Roof

1 Year

Roof - Dye Sublimation

1 Year