FREE SHIPPING ON ORDERS OVER $299 | CALL US 
949-490-6397
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Free shipping over $299
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949-490-6397

Shipping&Return Policies | WESTSHADE

CUSTOMER SERVICE
DELIVERY & RETURN
Basic Shipping Information
  • We ship the products on the same day of purchase if the order is placed before 5:30 PST. Orders that are placed past that time will be shipped out the next following business day. Holidays may delay the shipping time by a day or two.
  • Delivery takes 3-7 business days (excluding weekends and holidays) depends on the location. To find out exactly how long it will take, click here to find out.
  • All Westshade orders are shipped (by default) via FedEx Ground shipments service. Unfortunately, we are currently unable to ship to addresses outside the United States.
  • We provide free shipping in the US and free handling if your order is above $299. This excludes all Y5 tents including stock colors and custom printing. For customers located in Alaska, Puerto Rico, and Hawaii, please contact us for further order estimates. For orders under $299, the shipping costs vary depending on weight, delivery location, and more.
Delivery
  • If you’re ordering a tent, the top roof and frame will arrive in separate packages. Each package has its own tracking number. Thus, you will receive multiple tracking numbers.
  • If you order a custom printed product, the printing and packaging will be completed within hours once the design is confirmed. Also, delivery will take a few days depending on third party courier.
  • A signature may be required on receipt of your order.
  • If you’re not in, your order may be left in the front door.
A few more things
  • Customers that requests multiple delivery addresses must place separate orders for each shipping address. Multiple individual orders can be placed online or with our customer team.
  • All in-stock purchases that are processed before 3PM PST will be shipped out on the same day. All in-stock purchases that are processed later than 3PM PST will be shipped out the next business day.
  • We reserve the right to put orders on hold should we suspect fraud during the transaction.