Shipping&Return Policies | WESTSHADE
CUSTOMER SERVICE
DELIVERY & RETURN
Basic Shipping Information
- We ship the products on the same day of purchase if the order is placed before 5:30 PST. Orders that are placed past that time will be shipped out the next following business day. Holidays may delay the shipping time by a day or two.
- Delivery takes 3-7 business days (excluding weekends and holidays) depends on the location. To find out exactly how long it will take, click here to find out.
- All Westshade orders are shipped (by default) via FedEx Ground shipments service. Unfortunately, we are currently unable to ship to addresses outside the United States.
- We provide free shipping in the US and free handling if your order is above $149. This excludes all Y5 tents including stock colors and custom printing. For customers located in Alaska, Puerto Rico, and Hawaii, please contact us for further order estimates. For orders under $149, the shipping costs vary depending on weight, delivery location, and more.
Delivery
- If you’re ordering a tent, the top roof and frame will arrive in separate packages. Each package has its own tracking number. Thus, you will receive multiple tracking numbers.
- If you order a custom printed product, the printing and packaging will be completed within hours once the design is confirmed. Also, delivery will take a few days depending on third party courier.
- A signature may be required on receipt of your order.
- If you’re not in, your order may be left in the front door.
A few more things
- Customers that requests multiple delivery addresses must place separate orders for each shipping address. Multiple individual orders can be placed online or with our customer team.
- All in-stock purchases that are processed before 3PM PST will be shipped out on the same day. All in-stock purchases that are processed later than 3PM PST will be shipped out the next business day.
- We reserve the right to put orders on hold should we suspect fraud during the transaction.
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