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CUSTOMER SERVICE
DELIVERY & RETURN
Basic Shipping Information
  • We ship the products on the same day of purchase if the order is placed before 5:30 PST. Orders that are placed past that time will be shipped out the next following business day. Holidays may delay the shipping time by a day or two.
  • Delivery takes 3-7 business days (excluding weekends and holidays) depends on the location. To find out exactly how long it will take, click here to find out.
  • All Westshade orders are shipped via FedEx Ground shipping service (by default). Unfortunately, we are unable to deliver to the following addresses at this time.
    1. APO
    2. P.O. Box
    3. Private Mail Box (PMB)
    4. Outside the United States
  • We provide free shipping in the US and free handling if your order is above $299. This excludes all Y5 tents including stock colors and custom printing. For customers located in Alaska, Puerto Rico, and Hawaii, please contact us for further order estimates. For orders under $299, the shipping costs vary depending on weight, delivery location, and more.
Delivery
  • If you’re ordering a tent, the top roof and frame will arrive in separate packages. Each package has its own tracking number. Thus, you will receive multiple tracking numbers.
  • If you order a custom printed product, the printing and packaging will be completed within hours once the design is confirmed. Also, delivery will take a few days depending on third party courier.
  • A signature may be required on receipt of your order.
  • If you’re not in, your order may be left in the front door.
A few more things
  • Customers that requests multiple delivery addresses must place separate orders for each shipping address. Multiple individual orders can be placed online or with our customer team.
  • All in-stock purchases that are processed before 3PM PST will be shipped out on the same day. All in-stock purchases that are processed later than 3PM PST will be shipped out the next business day.
  • We reserve the right to put orders on hold should we suspect fraud during the transaction.