Question 1

Where can I use my WestShade pop-up canopy?

Accepted Answer

Our canopies stand securely on grass, dirt, or pavement without ropes or poles. In windy conditions, However, we recommend using our Weight Bags to anchor and prevent your canopy from tipping over.

Question 2

Can I buy a replacement canopy covering?

Accepted Answer

Yes, we offer many replacement cover options. Please call customer service at 949-490-6397 or contact us online.

Question 3

Can I buy replacement canopy parts from you?

Accepted Answer

If you did purchase your canopy from us we certainly offer replacement cover or replacement part options. Please contact customer service at 949-490-6397 or chat with us online.

Unfortunately, we do not sell replacement parts if you purchased your canopy from another company.

Question 4

I bought a canopy from another company,  will your replacement fit my current frame?

Accepted Answer

Our tops are designed to fit Westshade brand frames. We do not recommend using our frame or top with another company's product.

Question 5

Do you have any accessories available?

Accepted Answer

Yes, our full line of accessories includes sidewalls, half sidewalls, sidewalls with roll up doors, sidewalls with windows and sand bags.

Question 6

What fire ratings do your fabric items have?

Accepted Answer

Our fabric meets CPAI-84, NFPA-71 and the California Administrative Code Title 19 fire resistant requirements.

Question 7

What are your shipping costs?

Accepted Answer

We provide free shipping and handling costs for any orders over $299 within the U.S., with the exception of AK, HI and PR.

Shipping costs for customers located in those 3 states will be provided after further order estimates.

Question 8

How to setup and take down the canopy tent?

Accepted Answer

Check out this one minute video

https://www.youtube.com/watch?v=J9ygFXvOVn4

Question 9

What file format do you need for my artwork into print?

Accepted Answer

Artwork needs to be in vector format so it can be scaled to size and printed on larger areas without reducing the clarity of becoming pixelated. These file types typically have an extension such as “.ai or .eps”.

Question 10

Where do I send my artwork?

Accepted Answer

Please send all your artwork to

sales@westshade.com

. Please reference your contact name and phone number.

Question 11

How do I take care of my canopy?

Accepted Answer

Fabric care is an important part of maintaining your canopy so it will continue to offer shade and protection from the weather for years. Your canopy is a retractable model that retracts into a cassette or is covered by a hood cover to protect it, under an overhang, soffit or eave, or just a tight roll against a wall.

You should always regularly clean outdoor fabric canopies. The canopy experiences temperature extremes and rain. It is exposed to airborne pollutants, dirt, grease, bird droppings, insects, leaf tannins and tree pitch, plus other substances which can stain or bleach cloth. The rain may wash some off; however, dirt can get into the weave and cause the growth of mold. Covers rolled up damp, will most likely lead to fabric mildew, even fixed material may stay damp and develop mildew.

Not all fabrics are cleaned with the same soaps or techniques, and different materials need to be coated with water-resistant or waterproof and mildew resisting solutions. You can hire a professional to maintain and clean your canopy or do it yourself.

Question 12

What does my warranty cover?

Accepted Answer

All products and accessories purchased from Westshade Canopy & Umbrellas are covered by manufacturer's default defects only, defined as products and other merchandise either defective or damaged upon unpackaging of merchandise. Packages are checked thoroughly and inspected at the facility for final inspection.

Question 13

What does my warranty NOT cover?

Accepted Answer

Warranty does not cover products and accessories that are damaged by improper use, product damage caused by harmful weather conditions, or damages from improper set up.

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