Westshade is a company that specializes in creating customized products, including pop-up canopies, banners, flags, and more. We use high-quality materials and advanced printing technology to ensure that your products are durable, vibrant, and unique. Whether you need a canopy for your outdoor event, a banner for your business, or a flag for your team, we can help you design and print it according to your specifications.
But how do you order customized products from us? What files do you need to provide? What are the steps involved in the process? In this blog post, we will answer these questions and give you some tips on how to get the best results from our service.
Step 1: Choose Your Product & We Create Mockup
The first step is to choose the product that you want from our website. We have a variety of products to suit different needs and occasions. You can browse our product categories and see the details and prices of each item.
Custom canopy tents are our best seller. They are perfect for trade shows, outdoor markets, festivals, and sporting events. So, we’ll use the custom canopy as our example to show you exactly how the ordering process works.
Since every tent can be tailored to your needs. Choose your custom canopy tent package, including: select the size that fits your space, the frame that matches your budget, and any add-ons like branded sidewalls to complete the look. Popular options include our 10×10 custom pop-up tents, 10×15 canopy tents, and 10×20 custom tents, since they are the perfect sizes for most events.
Once you have decided on the product and size that you want, you can either place an order online or contact us for a quote. If you place an order online, we will contact you for the printing details. If you contact us for a quote, we will send you an invoice with the payment details.
And here’s the best part: mockups are always free. Just send us your logo or artwork, and our team will create an online design preview for you, even though there are no orders placed yet.
Step 2: Finalizing the Mockup Design
The next step is to design your product or use our templates. You have two options for this step:
- Option A: Design your product yourself using our AI files. You can download our AI files from our resource center, where you will find all the product files listed. You will need Adobe Illustrator or a similar software to edit these files. You can add your own logo, text, images, colors, and shapes to create your custom design. Please make sure that your artwork files are vector artwork and supplied as PDF, EPS, or AI format.
- Option B: We will create the mockup for you! You will need to provide us with your logo, text, images, colors, and any other information that you want us to include in your design.
Step 3: Approve Your Mockup and Send Us Your Files
The final step is to approve your mockup and send us your files. Once you receive your mockup from us, you will need to check it carefully and make sure that everything is correct. You will need to pay attention to the following aspects:
- Resolution: The minimum image resolution requirement is 300dpi at 25% scale or 100dpi at 100% scale to produce satisfactory results. If your image resolution is too low, it may appear blurry or pixelated when printed. If this is the case, we will ask you to send us a higher-resolution image or logo.
- Color: All printing is done using CMYK on a large format printer. Pantone Colors / PMS can be supplied but they will be converted to a CMYK breakdown for digital printing. Please state to our Graphics Coordinator if you require color matching to either a PMS color or a physical sample. While we make every effort to match PMS colors, slight color variation may occur.
- Size: The size of your product should match the size of the file that you send us. If there is any discrepancy between the two, we will adjust it accordingly. However, this may affect the quality or appearance of your product. Therefore, we recommend that you use our AI files or templates as a guide when designing your product.
If you are happy with your mockup and everything is correct, you can approve it and send us your files via email or Drive. We will then proceed with the printing process and ship your order as soon as possible.
High quality materialPremium material
Free design service
Professional printing methodsExpert print techniques
Fast turnaround timesFast turnaround timeMore Information You May Wonder
We know you may still have a few questions before placing your order. Here are some key details about our materials, shipping, delivery, and support to give you a clear picture of what to expect when working with Westshade.
Materials & Printing
At Westshade, all products are crafted with premium, commercial-grade materials designed for durability and long-term use. All products are available with dye sublimation printing, which integrates your design directly into the fabric for a seamless, vibrant finish.
For certain products, such as our custom canopy tents, we also offer digital printing, giving you flexibility to choose the best method for your needs. Depending on the printing method, you can select from two different fabric options to achieve the perfect balance of quality, appearance, and performance.
Compare our canopy tent frames and the two types of printing here.
Shipping & Delivery
Our delivery times vary depending on the product you order:
- Custom printed tents: We arrange to ship the tent frame immediately once your order is confirmed and payment is processed.
- Custom canopies and other personalized products: Production begins after your design is approved with our customer service team, and items are typically shipped within 2–3 business days.
For single orders of 24 units or fewer, the total turnaround time(including production and shipping) is usually 10–12 business days. Larger orders may require additional time, depending on the quantity. You can check our ship & return policy or contact us. Our customer service team will provide a clear timeline for your specific order.
Customer Support & Quality Guarantee
Our dedicated support team is here to assist you at every step of the process, from design confirmation to delivery. Each product undergoes strict quality checks before leaving our facility, so you can trust that your customized item will meet your expectations.
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Conclusion
We hope this blog post has helped you understand how to order customized products from Westshade. We are always ready to assist you with any questions or concerns that you may have along the way. Please feel free to contact us anytime if you need more information or guidance.
Thank you for choosing Westshade as your partner in creating amazing products! We look forward to working with you soon!
