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CANOPY TENTS

Westshade’s Warranty

Aug 28, 2023
4 minutes Read
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If you are looking for a high-quality and durable canopy, umbrella, table cover, or display sign, you might want to consider Westshade products. Westshade is a leading manufacturer of outdoor products that are designed to withstand different weather conditions and provide you with comfort and convenience.

But before you buy any Westshade product, you should know that they come with different warranty terms and coverage. Depending on the type and model of the product, you may get different periods of protection and different types of damages covered.

In this blog post, we will explain the warranty terms and coverage for each Westshade product category, so you can make an informed decision and choose the right product for your needs.

Canopy Tents

Westshade canopy tents are ideal for outdoor events, such as trade shows, festivals, markets, or parties. They come in different sizes, shapes, colors, and materials to suit your preferences and budget.

The warranty terms and coverage for canopy tents vary depending on the frame and roof material. Here is a summary of the warranty timeline coverage for each type of canopy tent:

Warranty period for different frame materials
Warranty period for different roof materials

The warranty covers the functionality of the product under normal use and maintenance. It does not cover damage or failure caused by weather (wind, rain, snow, hail, etc.), improper handling (forced handling, transport stacking, wet storage, etc.), or accidents (falling tents, falling objects, vehicle collisions, etc.).

If you have a warranty claim for defects in materials or production, please email our Customer Service Department at support@westshade.com with pictures of the problems. If the canopy is already damaged, we advise you not to assemble it. All items must be delivered back unassembled.

Umbrellas

Westshade umbrellas are perfect for providing shade and protection from the sun and rain. They are easy to set up and take down, and they come in different styles and sizes to fit your space and needs.

The warranty terms and coverage for umbrellas vary depending on the frame and roof material. Here is a summary of the warranty timeline coverage for each type of umbrella:

Warranty period for different umbrella materials

The warranty covers the functionality of the product under normal use and maintenance. It does not cover damage or failure caused by weather (wind, rain, snow, hail, etc.), improper handling (forced handling, transport stacking, wet storage, etc.), or accidents (falling umbrellas, falling objects, vehicle collisions, etc.).

If you have a warranty claim for defects in materials or production, please email our Customer Service Department at support@westshade.com with pictures of the problems.

The Catalina umbrella is a special model that comes with a 5-year warranty for both the frame and the roof.

Table Covers

Westshade table covers are great for adding a touch of professionalism and elegance to your tables. They are made of high-quality fabric that is resistant to wrinkles and stains. They come in different colors and sizes to match your canopy tents or umbrellas.

The warranty terms and coverage for table covers are as follows:

  • The warranty period is 1 year.
  • The warranty covers the functionality of the product under normal use and maintenance.
  • It does not cover damage or failure caused by weather (wind, rain, snow, hail, etc.), improper handling (forced handling, transport stacking, wet storage, etc.), or accidents (spills, burns, cuts, etc.).

If you have a warranty claim for defects in materials or production, please email our Customer Service Department at support@westshade.com with pictures of the problems.

Display Signs

Westshade display signs are excellent for attracting attention and promoting your brand or message. They are made of durable materials that can withstand outdoor conditions. They come in different shapes and sizes to suit your needs.

The warranty terms and coverage for display signs vary depending on the type of sign. Here is a summary of the warranty timeline coverage for each type of display sign:

Warranty period for different sign type materials

The warranty covers the functionality of the product under normal use and maintenance. It does not cover damage or failure caused by weather (wind, rain, snow, hail, etc.), improper handling (forced handling, transport stacking, wet storage, etc.), or accidents (tears, rips, fading, etc.).

If you have a warranty claim for defects in materials or production, please email our Customer Service Department at support@westshade.com with pictures of the problems.

Accessories

Westshade accessories are designed to enhance the performance and appearance of your products. They include items such as weights, stakes, sandbags, carry bags, connectors, and more.

The warranty terms and coverage for accessories are as follows:

  • The warranty period is 3 months.
  • The warranty covers the functionality of the product under normal use and maintenance.
  • It does not cover damage or failure caused by weather (wind, rain, snow, hail, etc.), improper handling (forced handling, transport stacking, wet storage, etc.), or accidents (breakage, loss, theft, etc.).

If you have a warranty claim for defects in materials or production, please email our Customer Service Department at support@westshade.com with pictures of the problems.

Conclusion

We hope this blog post has helped you understand the warranty terms and coverage for each Westshade product category. By choosing Westshade products, you are getting high-quality and durable products that will serve you well for a long time.

However, if you encounter any problems with your products, you can always contact our Customer Service Department at support@westshade.com and we will do our best to assist you.

Thank you for choosing Westshade products and we hope you enjoy them! 😊

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