Warranty Policy | WESTSHADE
Warranty
Customer Service
Warranty Information
All our products are provided with default factory configurations and are covered under the manufacturer's warranty. This warranty applies to the performance of the product under proper use and maintenance.For damages resulting from the above situations, we recommend contacting your home or business insurance provider, as such losses may be covered by your policy.
unassembled condition.
The warranty is limited to defects in materials or workmanship, and does not cover damages caused by the following:
Weather conditions: such as damage caused by wind, rain, snow, hail, and other natural elements
Improper handling: such as forced handling, stacking during transport, or storage in damp environments
Accidents: such as tent collapse, falling objects, or vehicle collisions
If you wish to file a warranty claim for issues not caused by the reasons listed above, please contact our customer service team:
To expedite the process, please be sure to provide photos of the damaged parts. If the product is already damaged upon receipt, do not assemble it, and ensure that it is returned in unassembled condition.
Warranty Timeline Coverage
Canopy Tent
Inflatable Product
Patio Umbrella
Trade Show Display
Event Signage
