Warranty Policy | WESTSHADE

CUSTOMER SERVICE

WARRANTY

Warranty Information

Our products come with all default configurations under the manufacturer's warranty. These warranties cover the performance of the product when properly used and cared for. Warranty for defects in materials or production does not cover damage and/or damage caused by weather (wind, rain, snow, hail, etc.), improper handling (forced handling, transport stacking, wet storage, etc.) or accidents (falling tents, falling objects, vehicle collisions, etc. ) caused by the failure. Damage from these events may be covered by your home or business insurance policy.

If you have a warranty claim against the manufacturer's fault for reasons other than those listed above, please contact our Customer Service Department at sales@westshade.com. Customers who are in need of a replacement must take photos of the damaged items. We suggest customers not assemble the canopy if it is already damaged. All products must be returned un-assembled.

Important

Your canopy tent comes with 8 steel pins and 4 tie down ropes. These MUST always be attached. When using on hard surfaces, weight plates or water weights MUST be used. Weight plates and water weights are accessories and need to be purchased additionally.

All roof tensioning straps must be attached and tensioned. These suppression methods will maximize safety, but due to the unpredictable weather, they will not prevent damage.

Please refer to the provided "Set-Up" instructions, or our provided setup video if you lose or cannot find it: https://www.youtube.com/watch?v=YGX1N5997iY

Warranty Timeline Coverage

Canopy Tent

Frame - Y5 Commercial Steel

1 Year

Frame - Y6 Light Aluminum

5 Years

Frame - Y7 Heavy Duty Aluminum

10 Years

Frame - Y8 Lifetime Aluminum

Lifetime

Fabric - Plain Color

1 Year

Fabric - Dye Sublimation

1 Year

Fabric - Digital Printing

2 Years

Inflatable Product

Frame - DACRON

5 Years

Fabric - Dye Sublimation

1 Years

Patio Umbrella

Frame - Aluminum/Fiberglass

3 Years

Roof - AGORA Fabric

5 Years

Roof - SDP Fabric

2 Years

Trade Show Display

Frame - Trade Show Booth

Lifetime

Fabric - Trade Show Booth

1 Year

Frame - Pop Up Display

1 Year

Fabric - Pop Up Display

1 Year

Frame - Tension Fabric Display

1 Year

Fabric - Tension Fabric Display

1 Year

Frame - SEG Lightbox

1 Year

Fabric - SEG Lightbox

1 Year

Frame - Step and Repeat Backdrop

1 Year

Fabric - Step and Repeat Backdrop

1 Year

Event Signage

Standard Retractable Banner

1 Year

Deluxe Retractable Banner

1 Year

Table Cover

1 Year

Flag - Fabric

6 months

Flag - Pole

1 Year